We understand that certain situations may require refunds. This policy clarifies the circumstances under which refunds are granted and the process involved.
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Eligibility for Refunds
Refunds may be granted under the following circumstances:
- Service non-fulfillment due to technical errors
- Duplicate or erroneous payments
- Service issues verified by Fresh Maisons
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Refund Request Process
- Users must submit a refund request within 7 days of payment.
- Requests should include proof of transaction and a valid reason.
- Approved refunds will be processed within 10 business days.
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Non-Refundable Cases
- Refunds are not issued for completed services unless a major fault is verified.
- Change of mind after service initiation does not qualify for a refund.
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Refund Denial and Dispute Resolution
- If a refund request is denied, customers will receive a detailed explanation.
- Customers may dispute the decision by submitting additional evidence for review.
- If a dispute remains unresolved, mediation through a neutral third party may be pursued.
