Delivery Policy

At Fresh Maisons Limited, we are committed to ensuring a smooth and efficient delivery process for all our virtual products and services. This policy explains how we process, deliver, and manage orders to provide you with the best experience.

1. Digital Delivery Methods

   Our virtual products and services are delivered electronically through one or more of the following channels:

   • Digital downloads
   • Email notifications
   • Access to online platforms

   The method of delivery depends on the specific product or service purchased.

2. How to Place an Order

   1. Browse our website and select your desired product or service.
   2. Add the item to your cart and proceed to checkout.
   3. Provide the necessary details and choose your payment method.
   4. Confirm your order and complete the payment process.

3. Accepted Payment Methods

   • Credit Cards
   • Debit Cards

   All transactions are securely processed to ensure the protection of your information.

4. Order Confirmation

   Once your payment is successfully processed, you will receive an email confirmation with:

   • Order details
   • Payment receipt
   • Relevant download links or access instructions

5. Delivery Timeframe

   • Instant access/downloads are available immediately upon successful payment.
   • Services requiring scheduling will be delivered within the communicated timeframe. Any specific delivery schedules will be provided during the ordering process.

6. Access and Activation Guidelines

   To ensure seamless access to your purchase, follow the instructions provided in your confirmation email. If activation is required, detailed steps will be included.

7. Customer Support

   For any questions or assistance, our customer support team is available to help. Reach out to us via email at sales@freshmaisons.ltd, and we will respond within 12 business hours.

8. Refund and Return Policy

   For details on our refund and return process, please review our Refund and Return Policy, which outlines eligibility and the necessary steps for requesting a refund.

9. Data Security and Privacy

   We prioritize the security of your personal and payment information. For a full understanding of how we handle data, please refer to our Privacy Policy.

10. Updates and Maintenance

    Software and digital services may receive updates or scheduled maintenance. We will notify customers in advance regarding any planned updates or disruptions.

11. Licensing and Usage

    All licensing terms and permitted usage rights will be specified within the product or service description.

12. Intellectual Property

    Fresh Maisons Limited retains all rights to its intellectual property. Customers must adhere to the usage restrictions outlined in our Terms of Use.

13. Service Termination

    In rare cases where service discontinuation is necessary, affected customers will be notified in advance, and appropriate measures will be taken to ensure a smooth transition.

14. Feedback and Complaints

    We appreciate your feedback and take complaints seriously. Please contact us via the details provided on our Contact Us page to share any concerns or suggestions.

15. Policy Updates

    This policy is subject to periodic updates. Changes will be reflected on our website along with the latest revision date.

16. Contact Us

    For any inquiries or further assistance, please reach out:

    • Email: sales@freshmaisons.ltd
    • Phone: +234 (800) 443-4409

17. Compliance with Legal Regulations

    We adhere to all applicable laws and regulations, including consumer protection and data privacy standards.

Thank you for choosing Fresh Maisons Limited! We are committed to delivering high-quality virtual products and services efficiently and securely.